Return Policy

  • You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). Designs By April reserves the right to change its payment procedures at any time without prior notice to you.
  • Uh Ohhh I have an error on my order …If we made a mistake on your order don’t worry, we will get you a replacement!Just contact us with your order number so we can help get the replacement going for you. Please note, we cannot replace items for free unless the mistake was made by our staff. For example, if you placed your order but you chose the wrong color thread on the order, we will not replace it for free. Typically in a situation where the customer made an ordering mistake what we do is just charge the customer the raw cost plus postage to remake and send the item. If the mistake was DBA’s fault then don’t worry, we will pay for the replacement!

Wholesale Returns: 

  • We are confident that you will be satisfied with your purchase most of the times, but we understand that occasionally a mistake can be made from item selection to boxes being handled the wrong way or any other steps in between. Hence, we accept returns for the following conditions:
    • Items were damaged en-route.
    • Items that were originally defective.
    • Items are wrong.
  • All returns should meet the following conditions:
    • Must be returned within 10 days of receipt of merchandise according to tracking number.
    • Customer should note that the return with any reason of non-defective merchandise is subject to 20% restocking fee. Shipping and handling fees are not refundable both ways.

Exchanges:

  • Item must be returned to: 203 Dooley Road, Suite A, Lexington, SC  29073 including the original invoice number, along with the email allowing for exchange, and description of what you would like to exchange the items for.  DBA is not responsible if sizes or patterns are not available upon exchange.
  • FINAL SALE OR IMPERFECT ITEMS ARE NON_RETURNABLE AND NON REFUNDABLE

DOWNLOAD RETURN FORM